Shipping Policy
Thank you for shopping with us! Please review our shipping policy below for information regarding order processing, delivery times, and related terms.
Order Processing Time
All orders are processed and dispatched within 2–3 business days of purchase. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, dispatch may be delayed by a few days. If there will be a significant delay, we will notify you via email or the contact information provided at checkout.
Shipping Time
Once your order has been dispatched, international orders typically arrive within 7–12 business days.
Please note that delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays may occasionally occur due to customs processing, weather conditions, or other circumstances beyond our control.
Shipping Confirmation & Order Tracking
You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24–48 hours.
Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Order Not Received
If your order has not arrived within the estimated delivery window, please check your tracking information first. If you still have concerns, please contact us at [insert support email] with your order number, and we will do our best to resolve the issue promptly.
Address Errors
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error after placing your order, contact us immediately — we may be able to correct it before dispatch.
Contact Us
If you have any questions about our shipping policy, please contact us at:
Email: [insert support email]
This shipping policy was last updated on [insert date].